B. Stephenson Consulting

Led multiple operations refinement projects for small businesses, identifying gaps in their internal workflows and restructuring systems to improve efficiency, communication, and client experience. Delivered updated procedures, streamlined task management systems, and created repeatable processes that reduced administrative burden and improved daily operations.

Provided ongoing executive-level support to business owners and entrepreneurs, including inbox management, scheduling, travel coordination, document preparation, client communication, and project tracking. Ensured leaders stayed organized, informed, and focused on high-value priorities.

Developed branded proposals, presentations, onboarding materials, and client communication templates using Canva and Google Suite. These assets elevated the professionalism of multiple businesses and contributed to stronger client engagement and higher conversion rates.

Assisted with marketing strategy, light content creation, CRM organization, customer segmentation, and workflow refinement. Helped small businesses clarify messaging and improve how they present their services to clients.

Supported day-to-day coordination for med-spas, wellness providers, and small retail/service brands. Responsibilities included team communication, appointment management, vendor coordination, research, and ensuring deadlines and deliverables were met ahead of schedule.

Served as a personal and household assistant to busy professionals, coordinating family schedules, appointments, travel, and logistics. Implemented organizational systems that reduced daily overwhelm and helped clients regain time and mental bandwidth.